Solved forward extension to more than one phone

[proboscis]

Hi all, I'm trying to set up a new v16 installation and could use some help. Our current Avaya system has a coverage path that allows one manager's phone (A) to ring. If (A) doesn't pick up, the call goes to their assistant (B). If (B) doesn't pick up, it goes to another assistant (C). Then back to (A)'s voicemail. I can only seem to find to allow forwarding to one extension in the forwarding rules of the extension, not more than one. Any idea if this would be possible? Thanks.

 

[Alphabetic]

Go to the forwarding rules of EXT A and configure the time out options. Then do the same for B and C.

 

[Alphabetic]

Otherwise, create a ring group with ring strat prioritized hunt with PA 1 and PA 2 in that order.

EXT 1 > forward to RG > Try PA 1 > Try PA 2 > Destination no answer > VM of EXT 1

 

[AWS2P]

Why not using a RG with A,B,C in prioritez hunt mode and DNA set to A VM

 

[proboscis]

Otherwise, create a ring group with ring strat prioritized hunt with PA 1 and PA 2 in that order.

EXT 1 > forward to RG > Try PA 1 > Try PA 2 > Destination no answer > VM of EXT 1

you rock! That's what I needed exactly. thanks!

 

[proboscis]

Why not using a RG with A,B,C in prioritez hunt mode and DNA set to A VM

thanks!