Forwarded calls to external mobile and routing back to 3cx?

[Support7724]

Hello All,
Thanks in advance for all the help!

I have a specific requirement that I'm not sure if it is doable in 3cx system.

Requirements:

Currently working flow
Incoming call --> IVR1 --> Option1 --> Queue1 (Round Robin) --> User1 (20sec) --> User2(20sec) --> Dest if no answer (Failover Extension) .
* Failover Extension - Status is Away (Forward to Mobile number)

Flow that is not working.
Incoming call --> IVR1 --> Option1 --> Queue1 (Round Robin) --> User1 (20sec) --> User2(20sec) --> Dest if no answer (Failover Extension) if not answered -- should be routed to --> Queue 2(Round Robin
* Failover Extension - Status is Away (Forward to Mobile number)

How to configure the part after "Dest if no answer" ?

Thank you,

 

[Alejandro_3CX]

In the destination if no answer you can forward to the 2nd queue with differents agents, and in that 2nd queue set destination if no answer to the user extension where you may set a mobile number and enable the Ring Mobile Simultaneously, or a call forwarding to an external number.

Just make sure you don't make a call loop