Forwarding problem from Ring Group to mobile phone

[MuratDemirtas]

Hello,

The installation scenario is as follows:

Incoming call -> Main IVR -> Sub IVR -> Ring Group -> Destination if no answer (Forward to Outside Number)
The call is not directed from Ring Group to the mobile phone, Activity Log ( 05/01/2024 11:57:27 AM - [Flow] Target endpoint for 917744xxxx can not be built! )
Sip operator Voxtelesys

to the same mobile number
The incoming call is forwarded using the rule -> Main IVR -> Sub IVR -> Extention Number -> Forward to Outside Mobile, but I could not achieve this via Ring Group.

I am requesting your support.

 

[OlegR_3CX]

Hi there.
What is the Phonesystem version?
What are the outbound rules that are there?
If you only use a prefix in your outbound rule, does it work?

 

[MuratDemirtas]

Hello,

Phone system: 18.0 U9 (Build 31)
There is no prefix in the outgoing rules, forwarding from the internal subscriber to the external number works, but forwarding from the ring group to the external number does not work.

 

[OlegR_3CX]

Please place one rule at the bottom that will only have a prefix, and let us know how it goes (no other options there)

 

[MuratDemirtas]

I will try, but I want to give some more information in case it helps.

The same scenario is running on my extension line using IVR 8000 (Main IVR) -> Sub IVR -> Ring Group -> Forward to outside number.

However, for an incoming call from outside, the Forward to outside number does not work via the same Ring Group.

 

[OlegR_3CX]

Try that and let's see.
Also, my colleague @Dimitris_3CX mentioned that you opened the ticket with us, so you can wait for us to reply there and we can continue in there with data etc.

 

[MuratDemirtas]

Ok thank you

 

[OlegR_3CX]

You are welcome