Forwarding to mobile

[leonardorebelo]

Hi!

Our customer wants when he is not in the office that the calls gets forward to mobile number .
I tried this:
Doing a custom speed dial for status and than changing the forwarding rules to this :

But it's still not working, calls are not getting forwarded.

Can somebody help me please?

 

[Alphabetic]

1. Does the extension change to away?
2. Have you defined the mobile number?
3. Do you have an outbound rule for mobile numbers?

Check the activity log.

 

[ChrisC_3CX]

First off, regarding the BLF, I'd recommend using the "Change Porifle Status" BLF:


As @kieferschild said, check if the extension actually switched Profile statuses when you press the BLF, if it does then you might want to try calling it's mobile number directly to confirm calls can be made to it from the PBX. In other words, confirm @kieferschild points 2 and 3.