Freshdesk Client Side Integration

[10m]

Hello Everyone.

I know that the client side integration for Freshdesk has been deprecated and every resource we could use to get it working seems to have been removed from the 3CX website. So I'm here to ask if anyone is able to help me with a client side integration I just need to do. The server side integration makes everyone's Freshdesk account log the call and ticket, but I really only need the integration for just a few extensions that is why I opted for the client side.

This is my problem. When I do the client side integration with a Freshdesk plugin and the 3CX phone for Windows, a call triggers many new tickets and new contact pop up. I know it should be one but for as long as the phone is ringing the Freshdesk user login keeps on creating new ticket entries and new contact entries.

Has anyone experienced this? And can anyone please help? I need this solution for a customer deployment.

Much appreciated.

 

[10m]

Hello Everyone.

I found out why my Freshdesk integration kept on creating new contacts and tickets repeatedly. The call was to an extension in a queue and I set the Ring Time to just 10s. The extension (since I was testing) was the only extension in the queue so the call would always go back to the same extension every 10s. That is why Freshdek was creating a new contact every time the call came in and a new ticket when it ended.