Freshdesk intergration with subset of users\call queues

[cam]

Hi, we are looking at purchasing Freshdesk and wondered if we could intergeate it with only a subset of our users?
We currently have about 6 call queueus but only want to intergrate it with 2 of them
I have seen templates mentioned on previous posts but they were from a while back and have no further details

Are there instructions available on how to intergrate the CRM with a subset of call queues?

 

[edossantos]

The integration is enabled system wide, you can't restrict it to work with specific queues only.