Funzione *20* Call Pickup

[DarioV]

Buonasera volevo sapere se la funzione *20* è valida anche per le versioni free della centrale 3cx in cloud.

Grazie

 

[AbdullaR_3CX]

Hello @DarioV
Regarding your inquiry, the *20 Call Park / Pickup feature is not available on the Free / SMB version.
It is only available with Commercial licenses.

 

[DarioV]

Is there another way to do the same thing ? the customer have a deskphone yealink T53W

Thanks

 

[AbdullaR_3CX]

Hello @DarioV
Yes, there is another way to achieve this from the phone itself without using the dial codes. On the Yealink T53W, you can assign a BLF key to send a call to, or pick up a call from, a shared parking slot.

You can configure this in the Admin Console:
Admin Console > Users > [Your User] > BLF tab



Please note that in the free edition, each company has 2 shared parking slots available.

 

[DarioV]

Ok thanks, one last thing is there a possibility to show on the deskphone call in queues if i am in call ?

 

[AbdullaR_3CX]

Hello @DarioV
If the incoming call is coming through a queue, you can configure your extensions to handle and accept multiple calls (two calls)

• Go to Admin Console > Users > "The_User" > Call Forwarding tab.
• Under Available status, enable Accept multiple calls.

Additionally, you’ll need to adjust the queue settings:

• Go to Admin Console > Call Handling > "Your_Queue" > Advanced Tab.
• Tick Target Agents already on a call.

This will allow users in that queue to see incoming calls while on another call and put the current call on hold to answer the new one.