Given DN number cannot be used

[Readyspace]

Hi,

I have this issue (“Given DN number cannot be used”) when trying to create a Digital Receptionist. Please assist.

Please verify the image.
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https://ibb.co/cNQRcT
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List of extensions for your information
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https://ibb.co/m6GSj8
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Thank you.

Regards,
NIkhil Jojo

 

[Saqqara]

Very simple, each extension has to be unique

You have an extension with number 0010, you can not have an IVR with the same number

Delete the extension number

 

[Readyspace]

Hi,

Thank you for your reply.

Does that mean that for Digital Receptionist setup, I use an extension number, say, 1111 that is not currently used, and is NOT required to be set up as an extension at the Extension setup menu?

Thank you.

Regards,
Nikhil Jojo

 

[Saqqara]

The extension numbers have to be unique ,

Best practice is to group extensions, call groups, IVR , call queues into blocks,

For example, as you have setup 3CX with 4 digits

Extensions range - 0000 - 0999
Call Groups - 1000-1999
IVR - 2000 to 2999
Call Queus - 3000 - 3999

 

[Readyspace]

Hi,

Please let me know how to group it?

Regards,
Nikhil Jojo

 

[YiannisH_3CX]

Does that mean that for Digital Receptionist setup, I use an extension number, say, 1111 that is not currently used, and is NOT required to be set up as an extension at the Extension setup menu?

Each extension has to be unique and there is no need to create an extension under extensions to have the Digital receptionist working.

Please let me know how to group it?

System extensions cannot be assigned into groups.

 

[craigreilly]

Hi,

Please let me know how to group it?

Regards,
Nikhil Jojo

Group however works best for your business. Every situation is unique.