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Grandstream HT812 Not Provisioning

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cpe90

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We are having an issue trying to program HT812 with the 3CX.

Below is the HT812 info.

Hardware Version:
V4.0A Part Number -- 9610005040A
Software Version:
Boot 1.0.53.1
Core 1.0.53.2
Base 1.0.53.2
Prog 1.0.53.2
CPE 1.0.4.79

It has used the updated firmware following the guide here.
https://www.3cx.com/voip-gateways/grandstream-ht-fxs/#h.5g2pjfl5mwcl

The problem I'm having is on the 3CX dashboard -> FXS/DECT
I'm not able to download the XML under the Provisioning Link so then I can upload it to the Grandstream device.
Every time I clicked on the link, it kept opening a page saying "This site can't provide a secure connection" instead of downloading the XML file per the 3CX KB above.
The Provisioning Method is Local LAN.
I have tried incognito mode and other browsers (Firefox and Edge).
I also tried rebooting the 3CX server.

Just FYI, we also have a Grandstream HT802 that we used as a fax line and the setup on that one was a breeze.
But this was set up about a year ago so I'm not sure if something must have changed since the 3CX has a few updates within a year.

Help please?
 
Last edited:
Can you try without https?
 
Furthermore as per guideline you need to right click and save target, not to open the url, have you tried this option?

2024-04-15_10h33_44.png
 
I'm having this problem too. V20, I can copy the provisioning URL, paste it somewhere to make a hyperlink, right click it and choose "save linked file as", the save window shows its an XML file, hit save, and it does nothing.
 
Do you save as per example below?
1724648354915.png
 
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