Is there a way we can set additional permissions over and above what is available in the GUI?
Our marketing department would need access to be able to run call reports at will, but we would NOT want them to be able to monitor chat logs, possibly call logs (although that may be needed for reports) and recordings (which is bizarre in itself because if you leave the "can download recordings" box unticked, yes you can't hear or download the recordings, but you can delete them entirely!).
Our marketing department would need access to be able to run call reports at will, but we would NOT want them to be able to monitor chat logs, possibly call logs (although that may be needed for reports) and recordings (which is bizarre in itself because if you leave the "can download recordings" box unticked, yes you can't hear or download the recordings, but you can delete them entirely!).
