Greeting for In Hours vs Out of Hours Voicemail

[ianandrews]

Hoping that someone might be able to shed some light on what i'm doign wrong because not matter what i do, i cannot get different messages to be played when everyone is busy durign the workgin days vs out of hours

I have setup an extension as the "Company Voicemail" where calls go to during office hours if unanswered for an extended period and when the office is closed.

I want to play different messages based upon time of day but am struggling to get this working.

Under Call Forwarding > Available > "When in this status, use this custom Voicemail greeting:" In Hours Vmail.wav
Under Call Forwarding > Away > "When in this status, use this custom Voicemail greeting:" Out of Hours Vmail.wav
Under Schedule > "Automatically switch status to Available during office hours" is ticked.

Under Voicemail > "Choose Default Greeting (applies to all statuses)" What should i have this set to?

 

[KyriacosS_3CX]

Which greeting is getting played now? Is there a device associated with the extension to make it Available?

 

[ianandrews]

Thanks for getting back to me so promptly, I figured out what i was doing wrong, the statuses the system switches between are availible and DND, I thought it was busy, so when i upload a sounds file to the away status, it was playing the default.