Headset with Yealink T46s

[MisterM]

We implemented 3cx in December of 2019 with mostly Yealink T46s IP phones and initially purchased the Plantronics Poly CS540 with the Yealink EHS36 hookswitch. However, I looked on Yealink's site for "certified headsets" and found that the Jabra Evolve 65 was supported with the Jabra LINK360 MS USB adapter. It functions but it doesn't pick up or drop the call from the switch on the headset. The Poly CS540 does but it required the electronic hookswitch which requires a bunch of cables to be plugged into the phone, hookswitch, and headset. This isn't preferred because it means our remote users need to plug in a bunch of cables plus the cables are unsightly. Does anyone here know of a way of adding this functionality to headsets? I probably need to post this on the Yealink forum but this forum usually has a bunch of telephony experts so I was hoping that maybe someone else has come across this issue?

 

[jhendrickson]

we run T46S's but I use the EHS36 with them. I have a jabra 920 and a few 925/930's around with the ehs36 as well and it works very well. Cables are a necessary evil with phone systems, in my opinion, and my users have sort of learned to find the place they want things and leave it. I set them up with a bit of their input and it usually isnt an issue thereafter, but I dont know about my wfh people.. they're on thier own.

 

[MisterM]

we run T46S's but I use the EHS36 with them. I have a jabra 920 and a few 925/930's around with the ehs36 as well and it works very well. Cables are a necessary evil with phone systems, in my opinion, and my users have sort of learned to find the place they want things and leave it. I set them up with a bit of their input and it usually isnt an issue thereafter, but I dont know about my wfh people.. they're on thier own.

Thanks for the reply. I've also ordered the Bluetooth adapter (Yealink BT41) to see if that behaves differently with Bluetooth headsets. I get what you are saying about cables being an necessary evil but most of my users are at remote locations (our sites, not WFH) and we don't have IT staff at those offices. The EHS36 just has too many potential configurations that I'm not comfortable with that being the solution. I never did get this posted in the Yealink forum but I'll post something in this thread if I get a better answer.

 

[FridayIT]

If you want wireless, we tested a cheap Mipow bluetooth headset, seemed to work fine with the phone. answer and hangup also worked. we have the t54's though

 

[MisterM]

If you want wireless, we tested a cheap Mipow bluetooth headset, seemed to work fine with the phone. answer and hangup also worked. we have the t54's though

Unfortunately I opted for the T46's because they were less expensive. However, I now know that it might have been better to spend more money on the deskphone so the headsets wouldn't have cost as much. I guess live and learn, right?

 

[ltctech]

I've also ordered the Bluetooth adapter (Yealink BT41) to see if that behaves differently with Bluetooth headsets.

You might not like the sound quality of BT headsets, all calls will sound like cell phone calls. Support for the higher quality Headset Profile (HSP) mSBC (WBS) codec is all over the place, unless the planets align it'll use CSVD (NBS, garbage). The BT41 adapter spec sheet claims to only support WBS on the T53.

BT41 Spec Sheet:
https://www.yealink.com/product/accessories-bt41