Headsets doesn't work with 3CX app

[InTheEnd]

At our company we use the Samsung A13 with Android 13 and the headset Jabra Evolve2 75. The sound of the microphone with the default settings is unacceptable low. Absolutely not usable.

I tested a lot of things:

Samsung A13 + headset Jabra Evolve2 75 + 3CX = Absolutely not usable
Samsung A13 + headset Aftershokz OpenComm + 3CX = Absolutely not usable
Samsung A13 + 3CX = OK
Samsung A13 + headset Jabra Evolve2 75 = OK
Samsung A13 + headset Aftershokz OpenComm = OK
Iphone + headset Jabra Evolve2 75 + 3CX = Ok
Xiaomi + headset Jabra Evolve2 75 + 3CX = Ok

I also changed the Audio API to Automatic and turned off the echo suppression. This made the headset somewhat better. The microphone is still terrible.

I also tried to change the codec of the phone in developer settings, but this didn't help.

Can this be solved or how do we solve this?

 

[ThomB_3CX]

Hi @InTheEnd
Thanks for your feedback.
Could you kindly confirm that the Car/Bluetooth setting is enabled?

 

[InTheEnd]

The Car/Bluetooth setting is enabled. This is default on I think.

 

[ThomB_3CX]

Could you also provide me in Private Message the app's verbose logs in order to understand what's going on and help you out with your issue?

1. Enable Verbose Logs: “Android App Settings (top left hamburger menu) > Settings > Advanced > Troubleshooting > Enable verbose logging”.
2. Reproduce the issue and “Send log report”: Android App Settings (top left hamburger menu) > Settings > Advanced > Troubleshooting > Send Log Report

Thanks