Help !! I'm going crazy.....

[marylong68]

Hi guys, so this is problem.....
I installed in my office 3cx free on a XP machine. I added 3 Voip lines (webcalldirect, voipstunt, VoiceTrading) and 1 of Messagenet (Italy). No problmes, all work well with open ports in Fortigate.
But problems are at home !!!! Same installation but on my Vista machine. No problem of registering Messagenet, but all 3 other accounts give me always REQUEST TIMED OUT. I make a try configuring Xlite with WebcallDirect and works fine !! But with 3CX, always same error !!

I'm going crazy...........

 

[touficjohn]

Can you post the logs?
I'm assuming you have a consumer router of some sort at home, have you checked that all the necessary ports are open?
Have you tried using your VOIP providers STUN servers?

 

[UmerRazi]

Voice mail help

Can some one let me know how voice mail works. I have three extensions (11,12 & 13) with multi registrations, meaning that ext 11 is also registered on phone 2 and 3. Now when I dialed 11 on phone 11 so access the voice mail, instead of going to voice mail, it rings on other phones showing that ext. 11 is calling.

 

[touficjohn]

Your question is completely off topic....
You were much better off opening a new thread instead of "hijacking" this one.
Dial 999 from any extension and you'll be able to check your voicemail....

 

[Mori]

I installed in my office 3cx free on a XP machine. I added 3 Voip lines (webcalldirect, voipstunt, VoiceTrading) and 1 of Messagenet (Italy). No problmes, all work well with open ports in Fortigate.

I presume thats nice.

But problems are at home !!!! Same installation but on my Vista machine. No problem of registering Messagenet, but all 3 other accounts give me always REQUEST TIMED OUT.

Now this smells like win.FW, or the UAC. Is the 3cx and softphone on same box? And your router/gateway/FW software opened for all ports here? What about STUN port?

I make a try configuring Xlite with WebcallDirect and works fine !! But with 3CX, always same error !!

Refering to previous quote, is the 3cx on another box, you must route ports from you ws on to the 3cx box. (if they have diferent IP)

I'm going crazy...........

Aint we all..

 

[Mori]

Re: Voice mail help

Can some one let me know how voice mail works. I have three extensions (11,12 & 13) with multi registrations, meaning that ext 11 is also registered on phone 2 and 3. Now when I dialed 11 on phone 11 so access the voice mail, instead of going to voice mail, it rings on other phones showing that ext. 11 is calling.

Agree with "touficjohn".
This is not the right place for your question.
Make your own topic.

However, have you created any ringgroups set to "Ring all"?
If so this will overrule regular extension config.

 

[marylong68]

so this is log:

08:46:32.666|.\CallMgr.cpp(429)|Log2||LoadLicenceInfo:[CM100008] Licence loading error
08:46:32.668|.\CallMgr.cpp(75)|Log2|CallManager|CallMgr::Initialize:[CM100000] Start 3CX PhoneSystem Call Manager
08:46:32.669|.\CallMgr.cpp(76)|Log2|CallManager|CallMgr::Initialize:[CM100001] Version: 3.1.2434.0
08:46:32.673|.\CallMgr.cpp(114)|Log2|CallManager|CallMgr::Initialize:[CM100002] Default Local IP address: 192.168.1.200:5060
08:46:32.674|.\CallMgr.cpp(122)|Log2|CallManager|CallMgr::Initialize:[CM100003] ** Initializing SIP stack **
08:46:32.693|.\CM_Stack.cpp(28)|Log2|SipStack|CallMgr::Stack::Initialize:[CM106000] ** Adding transports **
08:46:32.693|UdpTransport.cxx(34)|Trace5|Resip|>>:Creating UDP transport host= port=5060 ipv4=1
08:46:32.699|TcpTransport.cxx(27)|Trace5|Resip|>>:Creating TCP transport host= port=5060 ipv4=1
08:46:32.700|DnsUtil.cxx(140)|Trace5|Resip|>>:local hostname does not contain a domain part
08:46:32.700|.\CallMgr.cpp(128)|Trace5|CallManager|CallMgr::Initialize:My address: "3cxPbx"<sip:[email protected]:5060>
08:46:32.794|.\DBAccessor.cpp(85)|Log2||DBA:[CM109000] ** Database connection Ok **
08:46:32.797|.\CallMgr.cpp(244)|Log2|DUM|CallMgr:umThread::thread:[CM100004] ** Enter DUM Thread **
08:46:35.819|.\CM_Stack.cpp(88)|Log2|SipStack|CallMgr::Stack::thread:[CM106001] ** Enter Stack Loop **
08:46:35.920|.\StunClient.cpp(67)|Log2|STUN|StunClient:rocess:[CM115001] Send initial STUN request to 64.69.76.23
08:46:36.119|.\StunClient.cpp(79)|Trace5|STUN|StunClient:rocess:STUN response received from 64.69.76.23
08:46:36.119|.\StunClient.cpp(84)|Log2|STUN|StunClient:rocess:[CM115002] STUN resolved external IP=89.217.136.172:5060 by server 64.69.76.23
08:46:36.911|.\StunClient.cpp(79)|Trace5|STUN|StunClient:rocess:STUN response received from 64.69.76.23
08:46:36.911|.\StunClient.cpp(84)|Log2|STUN|StunClient:rocess:[CM115002] STUN resolved external IP=89.217.136.172:5060 by server 64.69.76.23
08:46:37.511|.\SLServer.cpp(30)|Log2||ListenConnect:[CM114000] SL: connected PC-CIVITA:0/MediaServer at [PC-CIVITA:0]/MediaServer
08:46:37.511|.\MSInterface.cpp(686)|Log2||MediaServerConnected:[CM112000] Media Server is connected
08:46:37.511|.\MSInterface.cpp(689)|Trace5||MediaServerConnected:New MS Factory created: 32828512
08:46:37.511|.\MSInterface.cpp(695)|Trace5||MediaServerConnected:Factory is added
08:46:38.507|.\MSInterface.cpp(589)|Trace5||??:MSLogReports
08:46:38.507|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:IVR not found on 127.0.0.1:5483
08:46:39.508|.\MSInterface.cpp(589)|Trace5||??:MSLogReports
08:46:39.508|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:*** Connecting to [127.0.0.1:5483] ***
08:46:40.504|.\MSInterface.cpp(589)|Trace5||??:MSLogReports
08:46:40.537|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:IVR not found on 127.0.0.1:5483
08:46:41.507|.\MSInterface.cpp(589)|Trace5||??:MSLogReports
08:46:41.507|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:*** Connecting to [127.0.0.1:5483] ***
08:46:42.500|.\MSInterface.cpp(589)|Trace5||??:MSLogReports
08:46:42.500|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:IVR not found on 127.0.0.1:5483
08:46:43.501|.\MSInterface.cpp(589)|Trace5||??:MSLogReports
08:46:43.501|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:*** Connecting to [127.0.0.1:5483] ***
08:46:44.503|.\MSInterface.cpp(589)|Trace5||??:MSLogReports
08:46:44.503|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:IVR not found on 127.0.0.1:5483
08:46:45.504|.\MSInterface.cpp(589)|Trace5||??:MSLogReports
08:46:45.504|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:*** Connecting to [127.0.0.1:5483] ***
08:46:46.501|.\MSInterface.cpp(589)|Trace5||??:MSLogReports
08:46:46.501|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:IVR not found on 127.0.0.1:5483
08:46:47.502|.\MSInterface.cpp(589)|Trace5||??:MSLogReports
08:46:47.502|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:*** Connecting to [127.0.0.1:5483] ***
08:46:48.299|.\SLServer.cpp(30)|Log2||ListenConnect:[CM114000] SL: connected PC-CIVITA:5483/IVRServer at [PC-CIVITA:5483]/IVRServer
08:46:48.300|.\IVRInterface.cpp(249)|Log2||IVRConnected:[CM111000] IVR Server is connected
08:46:48.300|.\IVRInterface.cpp(252)|Trace5||IVRConnected:New MS Factory created: 32828944
08:46:48.300|.\IVRInterface.cpp(258)|Trace5||IVRConnected:Factory is added
08:46:48.511|.\MSInterface.cpp(589)|Trace5||??:MSLogReports
08:46:48.511|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:*** Connected to PC-CIVITA:5483/IVRServer at 127.0.0.1:5483 ***
08:46:49.786|.\SLServer.cpp(30)|Log2||ListenConnect:[CM114000] SL: connected PC-CIVITA:0/VoiceBoxManagerService at [PC-CIVITA:0]/VoiceBoxManagerService
08:47:32.737|TuSelector.cxx(70)|Trace5|Resip|>>:Stats message
08:48:32.783|TuSelector.cxx(70)|Trace5|Resip|>>:Stats message
08:49:32.729|TuSelector.cxx(70)|Trace5|Resip|>>:Stats message
08:50:32.775|TuSelector.cxx(70)|Trace5|Resip|>>:Stats message
08:51:32.720|TuSelector.cxx(70)|Trace5|Resip|>>:Stats message
08:52:32.775|TuSelector.cxx(70)|Trace5|Resip|>>:Stats message
08:53:24.739|.\SLServer.cpp(30)|Log2||ListenConnect:[CM114000] SL: connected PC-CIVITA:0/PHPExtension_0 at [PC-CIVITA:0]/PHPExtension_0
08:53:32.735|TuSelector.cxx(70)|Trace5|Resip|>>:Stats message
08:54:32.781|TuSelector.cxx(70)|Trace5|Resip|>>:Stats message
08:55:32.726|TuSelector.cxx(70)|Trace5|Resip|>>:Stats message
08:56:09.631|.\CallEvents.cpp(184)|Trace5||DBUpdateListener:Got DB update event
08:56:09.631|.\CallMgr.cpp(380)|Trace5||DBUpdateListener:Got DB update event: p1=0;p2=0; p3="10000"
08:56:10.578|.\CallMgr.cpp(386)|Trace5||DBUpdateListener:Start updating registration on DN 10000
08:56:10.789|.\CallEvents.cpp(78)|Trace5||FireStatusEvent:Fire event: Undefined; DN 10000
08:56:10.789|.\ExtLine.cpp(325)|Log2|Endpoints|ExtLine::Register:[CM110001] Use External IP for device line registration DN='10000' device='WebcallDirect'
08:56:10.789|.\ExtLine.cpp(366)|Log2|Endpoints|ExtLine::Register:[CM110004] Send registration for <sip:[email protected]>
08:56:11.445|DnsUtil.cxx(140)|Trace5|Resip|>>:local hostname does not contain a domain part
08:56:11.591|DialogUsageManager.cxx(1190)|Trace5|Resip|>>:Got: SipResp: 408 tid=744768184e1afc6f cseq=REGISTER / 1 from(wire)
08:56:11.591|.\Registrar.cpp(460)|Trace5|Registrar|ClientRegs:nRequestRetry:Reg. request-retry: h=2; code=408
08:56:11.591|.\Registrar.cpp(469)|Trace5|Registrar|ClientRegs:nRequestRetry:ADS: hReg=1768110704; attempt=0
08:56:11.591|.\CallEvents.cpp(78)|Trace5||FireStatusEvent:Fire event: Undefined; DN 10000
08:56:11.592|.\Registrar.cpp(477)|Log2|Registrar|ClientRegs:nRequestRetry:[CM113008] Registration attempt for Ln:10000@WebcallDirect is scheduled in 120 sec.
08:56:32.713|TuSelector.cxx(70)|Trace5|Resip|>>:Stats message
08:56:36.636|.\CAHandler.cpp(252)|Trace5||CAHandler::setStatus:[CM102005] CA request setStatus(dn=100, status=0)
08:57:16.915|.\CAHandler.cpp(252)|Trace5||CAHandler::setStatus:[CM102005] CA request setStatus(dn=100, status=0)
08:57:32.782|TuSelector.cxx(70)|Trace5|Resip|>>:Stats message



I have a USRobotics MaxG. I used Virtual Servers and open incoming ports to IP address of PC, as usually. I set STUN of Webcalldirect.

still not working............

I installed in my office 3cx free on a XP machine. I added 3 Voip lines (webcalldirect, voipstunt, VoiceTrading) and 1 of Messagenet (Italy). No problmes, all work well with open ports in Fortigate.

I presume thats nice.

But problems are at home !!!! Same installation but on my Vista machine. No problem of registering Messagenet, but all 3 other accounts give me always REQUEST TIMED OUT.

Now this smells like win.FW, or the UAC. Is the 3cx and softphone on same box? And your router/gateway/FW software opened for all ports here? What about STUN port?

I make a try configuring Xlite with WebcallDirect and works fine !! But with 3CX, always same error !!

Refering to previous quote, is the 3cx on another box, you must route ports from you ws on to the 3cx box. (if they have diferent IP)

I'm going crazy...........

Aint we all..