Solved Help issue with a 3cx hosted instance

[rzavala]

Hello, there!

A few months ago I created a 3cx hosted instance with an FQDN for testing purposes then I decided to create a new one on my own private cloud with the same FQDN then I realized I was having issues with the private one once the SSL certificate got renewed with a standard license so I purchased an enterprise so my question is, Can I use the same FQDN on two instances with an enterprise license? .. If not, How can I erase the hosted instance if I'm getting an error anytime I'm trying to get the administrator password reset?

I already sent an email and is pretty frustrating that no one can help me deleting the hosted instance without having my admin username and password even when I cannot recover them because I'm not getting the email password reset, I have access to the instance manager and customer 3cx portal

I already paid for an enterprise edition and plan to add a new license, hopefully, someone can help me with my issue?

Thanks

 

[NikosT_3CX]

Hello, there!

A few months ago I created a 3cx hosted instance with an FQDN for testing purposes then I decided to create a new one on my own private cloud with the same FQDN then I realized I was having issues with the private one once the SSL certificate got renewed with a standard license so I purchased an enterprise so my question is, Can I use the same FQDN on two instances with an enterprise license? .. If not, How can I erase the hosted instance if I'm getting an error anytime I'm trying to get the administrator password reset?

I already sent an email and is pretty frustrating that no one can help me deleting the hosted instance without having my admin username and password even when I cannot recover them because I'm not getting the email password reset, I have access to the instance manager and customer 3cx portal

I already paid for an enterprise edition and plan to add a new license, hopefully, someone can help me with my issue?

Thanks

I have found the ticket on our side and engineer asked for some further details in order to validate that the instance is yours. As you can understand there are some levels of validation levels in order to delete a machine, we can not just go blind and delete PBXs that are busy if someone asks for it.
Let's continue this conversation in the ticket please and not publicly.

 

[rzavala]

Thank you for reaching out to me. I just sent you the error message that I'm getting whenever I tried the steps mentioned by the engineer.