Help with SalesForce / 3CX Intergration

[john.barnhill]

All,

Looking for some help with setting up 3CX and SalesForce. I followed the 3CX guide, but when I go to test using a phone number in SalesForce, I only get this "Empty ID" response?

 

[Evolute IT]

Phonebook match setting.

Admin > System > Phonebook > Options, set to Match Exactly or if that doesn't work, try 10-digits (or 9 for UK/EU/AU)

 

[john.barnhill]

Hmmm, I tried 10 digits and match exactly, I get the same results

 

[edossantos_sipcaller]

Confirm that the number is entered exactly as it is stored in Salesforce, including for example the + prefix.

Otherwise, check with a matching length of 7, which is somehow sometimes accepted by Salesforce to do a match.

 

[john.barnhill]

Thank you that fixed my problem!