Here's Lenny: Prompt/Conversation Support

[caldwell]

In the training last week, I sent Nicholas a link to one of the classic "Here's Lenny" telemarketer torture audios on YouTube.

I would still like to see this type of support in 3CX so that we can design route, call flow, whatever that telemarketers would end up in a Lenny environment.

For those who don't know, Lenny is a set of prerecorded audio prompts. They have typically been used on Asterisk systems which play some background noise, allow the remote party to speak, listen for silence, and then play one of the "senile old man" voice recordings.

I mean, at some point, AI would be the same type of integration, it would seem.

2021 seems to be the last thread and major question on this. Are we any closer from the developer side?

And, if you need something to make you laugh, click the link and have a listen.

 

[Guillaume Bourgeois]

I believe your post is in the wrong category.

Feature requests and ideas should be posted here:

https://www.3cx.com/community/forums/3cx-ideas/

Please check if your idea has already been posted; if so, vote for it to gain popularity. If the idea does not yet exist, you will need to find a Gold level or higher partner to post your idea, as 3CX controls which partner levels can post due to the high volume of ideas shared daily.

 

[mmeier]

I believe your post is in the wrong category.

Feature requests and ideas should be posted here:

https://www.3cx.com/community/forums/3cx-ideas/

Please check if your idea has already been posted; if so, vote for it to gain popularity. If the idea does not yet exist, you will need to find a Gold level or higher partner to post your idea, as 3CX controls which partner levels can post due to the high volume of ideas shared daily.

Lol, I don't think he's serious.

But I too would support this feature

 

[Guillaume Bourgeois]

Lol, I don't think he's serious.

LOL I've seen worse requests.
Now, nothing surprises me anymore

 

[caldwell]

If you've never actually listened to the Lenny scripts on Youtube, you should.

They do serve a practical purpose for tying up telemarketers. And with the advent of AI, the functionality actually has some pretty nifty purposes. You could presumably set up a system that takes voice input, processes it in AI, and then speaks back responses on-the-fly.

But, Lenny... If you've never even heard of Lenny, you're missing out. In my area of the US, spammers are buying up blocks of numbers in little-known exchanges of small towns. On cellular, it's easy to see that they are spammers by the city name they originate from. On businesses, once the habit becomes known, the whole exchange can be routed to Lenny, and the telemarketers end up getting to speak to someone kind, old, and just a bit senile. The perfect fit.

 

[Guillaume Bourgeois]

I’ll definitely do my homework—I’m not familiar with it, but I’ll surely check out some videos on YouTube, haha.