Hiding call details for select users

Status
Not open for further replies.

Callinectes

Silver Partner
Advanced Certified
Joined
Nov 19, 2020
Messages
196
Reaction score
53
This is probably widely available information but I was not able to find it using search.

How would I hide the call details in the "Panel" for specific users? We want all users to see all extensions and be able to interact with them all, however for 2 specific users we don't want others to be able to see the details (phone number) of the caller/callee that these two specific users are speaking with. Is that possible? Others should be able to see if these users are on calls and be able to transfer to them, etc, just not see who they are speaking with.
 
This will be down to the role in the departments that users are in.
Users cannot see group calls per https://www.3cx.com/docs/manual/access-roles/, so these users will need to be in another department or all users will need to be user role.
 
You need to separate the users to different departments and select whether you want to show presence or not.
 
Status
Not open for further replies.

Latest Posts

Forum statistics

Threads
111,953
Messages
589,916
Members
164,851
Latest member
DrunkeMeister