Hold Music per Department

[greatchoice]

Is there a way to make a global hold music per department?

We have multiple sites in different cities and we want to have hold music play for each different location. Inbound QUEUE seems to have options but not when it comes to either parking or hold.

 

[VoIPTools]

On the development schedule. Not available yet.

 

[TH. MEURER AG]

Hello,
When will this be available as we need it quickly.

Thank you for your time.

 

[Jason Loeken]

Hold Music per Department - ASAP Please.....

 

[the65]

Any updates 3CX? I've just encountered this and it really limited the Multi-Tenant deployment

 

[JLMSimao]

Hi, did you managed this issue?

 

[lancerichards]

3CX have previously advised that Phone Book and Music is on the list....
I think I saw that Phone Book is slated for U8 (don't quote me on that) and I've not seen ETA for the On Hold Music per department yet but it's certainly one of our top requested features.
It always feels wasteful to put customers on a Pro dedicated when they have less than 10 users and that's the only feature they want, but for now, that's just the way it is

 

[JLMSimao]

I want to separate music on hold (MOH) per department. Does not make sense diferent departments with same MOH

 

[bitn2]

Wait for U8 or U9.... its on the list

 

[JLMSimao]

Is there a Way to do it With Call Parking?

 

[Charles_3CX]

Is there a Way to do it With Call Parking?

You can configure different audio for Call Parking compared to the Music on Hold (MoH). However, please note this setting is global — meaning all calls parked will hear the same audio, regardless of department membership.

 

[Vitaliy R.]

I'm also interested in this feature as one of our customers has multiple sites across the United States. It will be quite helpful to play different information while the caller is on hold.

 

[TH. MEURER AG]

@Charles_3CX : Any news on this? Instead of creating less useful features, it's time to get back to basics and focus on restoring core PBX functionality.

 

[Brian Snediker]

up vote this as well. need the ability to set hold music by department. especially since you are now offering "Multi tenant"

 

[Wikiphil]

Hi, I agree, since we have multi-tenant, it should be great! Customers will be able to add some ads during waiting time.

 

[digital58]

Upvote please

 

[SteveITS]

You all should vote at https://www.3cx.com/community/threads/add-music-on-hold-for-each-department.129267/ if you want this feature.