Holiday Mode Weirdness

[rscott101]

I had configured 8th May as a holiday here in the UK, but several calls to the system were routed to the normal in office IVR, not the night one. Calls received outside the defined office hours were routed correctly to the out of hours IVR.

I've tried setting today as a holiday and calls are routed correctly..

Are there any suggestions for log files I can check to see why the calls weren't routed correctly - I have to explain why our out of hours team didn't get the calls...

 

[Lee Cramman]

I've just posted this today:

https://www.3cx.com/community/threads/troubleshooting.120557/

Check to see if your year is showing as every year or 2023.

 

[rscott101]

Good catch - it says '"Every Year" when I go into the specific row, but is blank on the list screen.