Holiday prompt field missing in the multi-tenant version

[SOFTISS]

I"m not sure if this has been raised before, but I have tried to search through all the threads and found nothing talk about it. Doing some test with the multi-tenant version and found this not there, is there something I am missing. The multi-tenant is hosted on DigitalOcean.

This screenshot is from the normal V20




While this is from the multi-tenant version

 

[lancerichards]

Perhaps with the Department structure of MT, you have to use the Holiday function of the call flow.

I will confirm on our multi tenant installation for you.

Best
Lance

 

[lancerichards]

I"m not sure if this has been raised before, but I have tried to search through all the threads and found nothing talk about it. Doing some test with the multi-tenant version and found this not there, is there something I am missing. The multi-tenant is hosted on DigitalOcean.

This screenshot is from the normal V20
View attachment 44880



While this is from the multi-tenant version

View attachment 44881

Can confirm we seem the same in our MT installation which would simply mean you need to configure a holiday action on a call flow for this to use. You can now use a Play Announcement action on a call flow which is better then adding an IVR with just a message.

Hope this is helpful.

Best,
Lance

 

[SOFTISS]

Can confirm we seem the same in our MT installation which would simply mean you need to configure a holiday action on a call flow for this to use. You can now use a Play Announcement action on a call flow which is better then adding an IVR with just a message.

Hope this is helpful.

Best,
Lance
View attachment 44882

Hi Lance,

Thanks for your response, I have looked at using playing the announcement option. It works well when you just want to inform that the office is on holiday and end the call, but that will defeat the purpose of letting your clients know it's holiday without them leaving a voicemail. If it routes to a voicemail, then your clients gets to hear 2 different prompts which in most cases might not be relaying the same message.

It would be nice if only the holiday prompt will play and the user gets to hear the beep sound to record without the additional voicemail greeting playing again.

Thanks.

 

[bitn2]

Hi Lance,

Thanks for your response, I have looked at using playing the announcement option. It works well when you just want to inform that the office is on holiday and end the call, but that will defeat the purpose of letting your clients know it's holiday without them leaving a voicemail. If it routes to a voicemail, then your clients gets to hear 2 different prompts which in most cases might not be relaying the same message.

It would be nice if only the holiday prompt will play and the user gets to hear the beep sound to record without the additional voicemail greeting playing again.

Thanks.

Than just put the beep as soundfile to the mailbox or dont play the announcement and send directly to voicemail with the holiday soundfile.

 

[providencetg]

I discovered the same issue. Putting it under the call handling is very limited. Yes, you can add a prompt there. The thing is, it will be the same voice file for every holiday.

However, having a "prompt" under "office Holidays" for the MT will work better. This way you can have different voice file prompts for different holidays/closed days off. I have voice prompts for Fun Day, Storm, and different holidays based on date ranges. However, without having the "prompt" option under office hours for the MT, it becomes limited.

 

[N_G]

We will look into this.....

 

[N_G]

This will be fixed in update 5

 

[providencetg]

This will be fixed in update 5

Thanks N_G! This is great to hear as it is a nightmare as it is now for MT.

 

[providencetg]

This will be fixed in update 5

I can now see that it is in v20 Update 5 (Build 384 Alpha). This is great and can't wait for it to be in the final release. Thanks!

 

[SOFTISS]

This will be fixed in update 5

Thanks to everyone who offered their professional advice on this. Thanks Nick, and the whole 3CX team who kept working to refine this PBX.

It's really going to be exciting and great to see this working.

 

[N_G]

No problem glad to help!