Holiday Prompts not playing

[Allott]

Not sure if I am doing this wrong or expected behaviour but I am stuck

my call flow is Trunk -> Department (via DID mapping) -> Queue -> user or voicemail
I know there is a Office open, closed break and holiday in the department and in the queue, that works,

what doesn't work is the holiday prompts,
my understanding, and please correct me if I am wrong,

call goes the to department group, there is a generic holiday prompt of "office is closed" then route to VM
if there is a holiday with No prompt the groups prompt plays (this works) then follows the groups routing rules, (again this works)

if there is a prompt in the holiday created, is it supposed to skip the department prompt and play the holiday prompt instead? currently it skips the holiday prompt and plays the groups' prompts instead, and if the group has no prompt it plays nothing

I have removed identifying info, but this is effectively it the bank Holiday wav file never plays and it plays the Office Closed wav file,
My current work around is put the Bank Holiday wav into the department slot (this works, but I am not sure if the Office Hours section is correctly configured on my side)




I know there is a script but it doesn't look very end user friendly.

any and all help would be appreciated greatly.

 

[KyriacosS_3CX]

Use the script, install it automatically from the store

Assign it to your trunk and then simply add the prompt for each holiday in the holiday setup page.