Holiday Schedule

[BCS Tech]

We have a customer that has 4 departments for call routing. But all four departments have the same working hours and the same holiday schedule.

Does the system require each department to have the office hours and holidays defined for it or does it use the Default if the information is not set for that department?


Thanks

 

[Alphabetic]

Call routing destinations take their office hours / holidays from the depts they're under.

 

[BCS Tech]

Since that means I will have to change the same information 4 times, (once for each department each year) is there a way to copy and paste?

 

[bitn2]

You could think about changing to only one department. The call routing you could do in another way.

 

[BCS Tech]

Its not just the call routing. Its the 911 address. The 4 departments are in different locations. Unless I am doing the 911 setup incorrectly.

I setup a department/location
Add extensions to the department/location
Add 911 with this set in the "Calls from Department"

 

[NicholasP_3CX]

By default, when creating a department, the office hours are "always open". But you can configure a weekly time schedule.



This will also create the weekends, but its easy to just go and delete those 2 days.

For the holidays, you will need to manually add those in.

 

[Rick-Arcus-IT]

By default, when creating a department, the office hours are "always open". But you can configure a weekly time schedule.

View attachment 45228

This will also create the weekends, but its easy to just go and delete those 2 days.

For the holidays, you will need to manually add those in.

Nicholas, is there anything changed with the upcoming 20.4 update? Will there be a way to have a global holiday for all departments by entering the holiday only once in the PBX?
I have another example where I need this. One of my customers is a school organisation with multiple schools in 1 PBX. Every school has their own department, but there is 1 IT department for the entire organisation. All schools follow the same national holidays.
To prevent them from having to enter the same holiday, on +-25 different departments on the PBX, it would be amazing if there is going to be a Global Holiday option.

 

[NicholasP_3CX]

No, the global holidays have been deprecated. This has been migrated to the individual departments.

 

[Afoder]

Can you introduce a "Copy" function to aid with this?