Hotdesking phone online but on the "team" page the user has no status.

[Remco Straaten]

Goodmorning,

Currently, we are experiencing an issue with 3CX on many hotdesking devices where the user logs in but no status is displayed. There is no status shown under the name, and the icon is grey. Could you help us resolve this issue?

Here’s what we have already tried:

• Created a new user
• Used a different device
• Logged in with the same user on another device

The strange thing is that not every user is affected by this.

Thanks in advance!

 

[Alphabetic]

Have you checked to ensure it's not a browser issue with permissions?

Solved Post in thread 'V20.0 New Remote Users are showing as "Not Registered"'

Jan 16, 2024

You are welcome. I am glad to assist.

• Charles_3CX

• 

 

[Remco Straaten]

Hi,

Yes, we did. However, the users who have a status are not online for the web interface. They only have a fixed phone.

Here’s a great example: 1300 is online, but the team page shows it as offline. 1039 is offline and not registered. The location in London is online and has a fixed phone.

 

[Alphabetic]

What does the hot desk phone show when they're logged in via the page in the admin view.
How is the phone provisioned? is it using an SBC?

 

[Remco Straaten]

Right now DND but also online shows offline:

 

[Alphabetic]

How is the phone provisioned? I suspect it could be a firewall problem

 

[Remco Straaten]

Using an SBC. The thing is that it has the same subnet, VLAN as others and some are working, some not. Outgoing is everything open.

 

[Alphabetic]

Presence goes out on port 443 so you'll have to check over your network set up.

 

[Remco Straaten]

I understand that, but still some phones are working some not.

 

[Alphabetic]

Take the phone off the VLAN and on to a vanilla network and see if it works then you'll know

 

[Remco Straaten]

We did this no change