How can I make use of the Call Queue in Standard Edition?

[Kane Wong]

Hello all;

I am using the Standard Edition with PRI connection to support max. 23 SC, what is the correct steps to create a Call Queue for the callers if my Operator is answering another calls or away from desk? My idea to use the queue is that if the Operator cannot answer the calls at the moment, the caller will put in the queue until the Operator is available to pick the call.

By the way, to allow my another IT staff to manage the phone, except for the system root account, should I just grant the administrator right to his extension?

thanks.

 

[Evolute IT]

Queues are not available on Standard editions. Upgrade to Pro or Enterprise and you'll be able to easily do what you want.

 

[Clément Rousseau]

There is a tricky way to make a fake queue but it has few drawbacks and its not clean at all. I really suggest you to use pro licence.

Anyways here is the trick : set up a ring group with your standard extension in it, set destination if no answer or no agent available to an ivr. Then set no choice in IVR, and set destination if no answer to the ring group previously created after really short time (and maybe with a message saying nonone is available right now and call will be answer shortly).
You will have a loop between ring group and ivr which will ring your phone when it will be available.

But as I said, queue are the best and a more clean/proper way of doing.

 

[Kane Wong]

Thank you all. Appreciated all your feedback.