How do I configure Call By Extension on 3CX Digital Receptionist

[vincent Kavila]

How do I configure Call By Extension on 3CX Digital Receptionist

 

[Evolute IT]

You don't. In a standard IVR, it's enabled by default.

 

[devlin]

Hi,
It is a default setting on the Digital receptionist. Announce that they can dial the extension number before continuing with the rest of the prompts in the recording.

 

[vincent Kavila]

I have a custom IVR

 

[vincent Kavila]

You don't. In a standard IVR, it's enabled by default.

I have a custom IVR

 

[devlin]

What do you mean by custom IVR?

 

[vincent Kavila]

What do you mean by custom IVR?

I have recorded Audio that asks teh caller to press certain numbers.... for example if you press 1 it asks you to key in the extension of the callee,,,, its not working. It asks me to key in the name of the person i want to talk to

 

[Evolute IT]

I have recorded Audio that asks teh caller to press certain numbers.... for example if you press 1 it asks you to key in the extension of the callee,,,, its not working. It asks me to key in the name of the person i want to talk to

What??

The standard IVR type will work whatever you choose as audio. The audio does not affect the behavior, and even if you set digits 0 to 9, the IVR still listens for 2/3/4/5 digits extension numbers.

 

[devlin]

Thats fine, instead of asking to press 1, in the beginning of the voice recording you state if they know the number of the extension dial it now. Then you proceed to action the rest of the prompts. Test it when calling in. Before you get to thepoint where it asks you to press 1 dial the extensions.

 

[vincent Kavila]

Thats fine, instead of asking to press 1, in the beginning of the voice recording you state if they know the number of the extension dial it now. Then you proceed to action the rest of the prompts. Test it when calling in. Before you get to thepoint where it asks you to press 1 dial the extensions.

Thank you, simple and clear. It worked