How to add additional info for users?

[Stijn_DC]

Hi All,

Multiple Clients have requested a feature that I'm not sure of how to implement, but I assume it is not possible at this time.

When adding a user, in some cases we add a DID/DDI to said user, but this is nowhere to be seen in the Webclient or app.
We then have to add the user again as a contact where we can add the direct numbers.
Is their any way we can integrate or just add "work numbers" or even mobile numbers to the users contact information.
that way we would be able to call using the 3CX Extension or, with a few clicks, their mobile number.
Even if it's just for documentation purposes, this would be a great addition IMO.

As an extra, the ability to add a picture to a user from the administrator portal would also be great. That way we wouldn't need to set the account up beforehand or we could change the users pictures all in one go. We've got a few clients where they would like to provide headshots of all users and just have us set them up without having to "bother" all the users that can't be bothered to change it themselves, one by one/

 

[ChrisC_3CX]

When adding a user, in some cases we add a DID/DDI to said user, but this is nowhere to be seen in the Webclient or app.
We then have to add the user again as a contact where we can add the direct numbers.
Is their any way we can integrate or just add "work numbers" or even mobile numbers to the users contact information.

Adding the user as a contact and then adding the DID is probably the best way to achieve this. I guess you could instead use the extension's mobile field but then you would be losing any functionality related to extension mobile numbers. Whatever the case may be, what is the use case here, because I'm assuming you do not intend to call those DIDs from another extension on the same PBX correct?

As an extra, the ability to add a picture to a user from the administrator portal would also be great. That way we wouldn't need to set the account up beforehand or we could change the users pictures all in one go. We've got a few clients where they would like to provide headshots of all users and just have us set them up without having to "bother" all the users that can't be bothered to change it themselves, one by one/

This actually already exists as a feature request and is now marked in progress by our Product Management Team so it should be somewhere down the roadmap. That said, there is no further information or ETA for it yet but the first important step has been taken so it should be a matter of time.

 

[Stijn_DC]

This would simple be so that users and other users don't need to memorize the DDI/DID's of other users and simply look it up fairly quickly.

Whatever the case may be, what is the use case here, because I'm assuming you do not intend to call those DIDs from another extension on the same PBX correct?

We ourselves sometimes take calls on our posted general number with the question if they can have the direct number of person X. If you only have 2-10 numbers it's not that hard to memorize it.... But for clients with 40+ numbers that starts to become a pain.

So if we want to give the person calling a direct number of the person he wants to reach, the only number we see is his mobile or his internal extension, we can't give out mobile numbers. So we need to look up his DDI/DID, find out it's not in the system, then ask the administrator is he know the number, he then needs to go into the 3CX admin portal and check de DID/DDI because he also can't remember...

Just having it visible in the webclient/ App or as contact info would just turn this whole ordeal into a single click for a user.

I've added an example from the mittel platform. Here you can see this user has a direct work number, a work mobile number, his extension number and a private mobile phone number.

So if we were to reach him or if we need to extend any info of this user to a client (if allowed of course) It would just be right there, available to us.

 

[ChrisC_3CX]

I see your point but I'm afraid there is no built-in feature for this now. There does exist a very similar if not exact same feature request in our Forum's Idea section so I recommend you upvote it to help move it up the list: https://www.3cx.com/community/threads/did-numbers-in-web-client.56135/

In the meantime, utilizing the contacts feature as you are already doing is probably the best workaround currently available.