How to add other extensions in a chat

[nerminat0rrr]

Hello,

I currently have a SMS group for 2fa codes however not all extensions are there. How do I add the other exts in the group chat.

 

[Alphabetic]

Add them to the queue at admin side.

 

[Evolute IT]

Add them to the queue and then close (mark as dealth with) the chat. Next message will create a new group with the new agents.

Otherwise it won't send messages to the new agents since the chat is still opened.

 

[nerminat0rrr]

No joy on either, now messages arent coming from Godaddy at all now. Restoring backup atm. Any other ideas?

 

[NicholasP_3CX]

When messages are received in the queue, they will go to all agents. An agent will need to take the chat (the button next to the 3 dots on the top) and resolve it.

Add the new agents into the queue, make sure they are logged in to the queue, and when a new message comes everyone should now see it.