How to revert to V18 from v20?

[raulv]

Having issues with V20, specially with the lack of CID routing, we use this feature a lot.

How can we revert back to V18, we are running hosted with 3CX

Raul

 

[Ben_NWComms]

Hi Raul,

If it hasn't been too long, you may be able to log a support ticket and get them to restore from a nightly backup taken before the upgrade. This is the only way to restore a backup with Hosted by 3CX

Caller ID routing has been simplified though, you no longer need to create the inbound rules yourself. What issues are you having?

In my experience, setting the Caller ID at the user/group/department level is enough to get inbound calling working fine.

Regards,
Ben.

 

[raulv]

Hi Ben

For CID we have several rules to ring specific extensions only, I don't see where to do it anymore

Regards,
Raul

 

[Ben_NWComms]

Hi Ben

For CID we have several rules to ring specific extensions only, I don't see where to do it anymore

Regards,
Raul

Hi Raul,

Apologies for the delayed reply. It does not appear that CID routing is supported at the moment. I would suggest waiting for v20 final release 1 to see if it is added.

Additionally, another option, if self-hosted, could be to use the Call Flow Designer to route calls based on CID.

 

[YiannisH_3CX]

Apologies for the delayed reply. It does not appear that CID routing is supported at the moment. I would suggest waiting for v20 final release 1 to see if it is added.

Additionally, another option, if self-hosted, could be to use the Call Flow Designer to route calls based on CID.

This might be of interest to you: https://www.3cx.com/blog/releases/v20-upgrade-checklist-faq/

 

[KCasteel]

3CX Support states: "Please note that there is no available option for rollback to V18 once the key is upgraded to V20" There is no going back with 3CX hosted.