How to Run reports to track SLAs, reply times, and agent performance.

[mariyah]

As per the page here https://www.3cx.com/live-chat/whatsapp/ I see that I can do the following:

• Track your response times with SLA timers.
• Run reports to track SLAs, reply times, and agent performance.

But How do I do the above? I do not see the SLA option in my 3cx dashboard.

 

[IrinaP_3CX]

Hello @mariyah

The reporting is available with PRO and Enterprise subscriptions.
You may check which edition is currently used in the management console of the system or in the customer portal.

If your current subscription is standard, you would need to upgrade to unlock reporting option.