Hubspot Contact Creation - From Certain Queues Only

[markymark543]

So we have a bunch of ring groups, a digital receptionist, and a queue for sales agents.

I am using an old template to automatically create Hubspot contacts as inbound calls come in.

Is there any way to limit the Hubspot contact creation for calls that only come in to the sales queue and ignore all other calls?

 

[Evolute IT]

Nope because the contact is created way before it reaches a queue or an agent.

You should create the contact at the end of a call if you want to filter that.

 

[markymark543]

Ahh ok got it. Thanks