I can't dial missed calls back

[eddybreton]

Hi guys. Using 3CX 20 with CallCentric. I had to configure the system from scratch due to upgrading from v18 to 20 without setting the system owner and blew myself up.

That said, I can't call a user back from a missed call. I see the error logged below but don't know how to fix.

There was no user or outbound rule found for the number 19176865331 that Ext.104 dialed.

I know it's probably a goofy fix but I seem incapable of solving this on my own. Here are my outbound rules, what am I doing wrong? Apologies for the silly Q - thanks in advance.

 

[Guillaume Bourgeois]

Why are you adding a 9 when dialing the number in the second screenshot?
Does CallCentric require you to add a 9 before the number? I’d be surprised if they do.
Remove the 9, and it should work.

 

[AshishKushwaha]

In the second screenshot, I see that you have added a prefix of 1 and a prepend of 9, without stripping any digits. Does your provider require the number to be formatted with 19?