I need designer

[ceekfade]

Hello Can someone design for me ? I will pay it I just need some things
thanks.

 

[diamond9]

If you want to post what you are needing, whoever may be able to help can respond

 

[ceekfade]

• After finish call it must be connect survey, and press 1 or 2 and result must be connected my freshdesk crm into ticket.
• After finishing call conversations, on freshdesk crm, it automaticly create ticket etc. all is great but i wanna upload call record as well into the ticket.

Thats it.
,Thanks.

 

[edossantos]

After finish call it must be connect survey, and press 1 or 2 and result must be connected my freshdesk crm into ticket.

To do this, your agent needs to manually transfer the call to a CFD app. Then this app can use the new Survey component to ask questions. The results will be available in CSV format, and you can send them to Freshdesk using their REST API and the HTTP Request component.

After finishing call conversations, on freshdesk crm, it automaticly create ticket etc. all is great but i wanna upload call record as well into the ticket.

The call recording link is not available through any API, so you will not be able to get this information.

 

[guss777]

Hello Can someone design for me ? I will pay it I just need some things
thanks.

Hi ceekfade,

Please, send me a DM. It will be a pleasure help you with it.
I guess I can help you. I have my own API to connect CFD to Freshdesk, Zendesk, Salesforce, etc.