Solved Identifying incoming call by number dialed

[RDWild]

If we have multiple inbound numbers, each for three separate companies in the same 3CX PBX, is there a way we can show, on a 3CX phone or app, what number an external caller called to reach us?

 

[Charles_3CX]

You can define a name for each of the inbound rules, one that will help identify from which inbound rule and DID the call was received, then under the management console > Advanced > Contacts > Options>Add Group, Queue or DID/DDI Names to Caller ID section. You check the option to prepend the Name.

This will add the name of the inbound rule before the caller's ID.

 

[RDWild]

This doesn't seem to be working. I have a test platform set up on Version 20. Under Admin -> System -> Phonebook -> Options, I found the option to Prepend Name for Add Group, Queue, or DID/DDI Names to Caller ID, but this does not appear to have changed the inbound caller ID at all.

 

[TheodorosG_3CX]

The call is a direct call to an extension or a queue call?

 

[RDWild]

To an extension. Does it need to go to a group or queue?

 

[RDWild]

Yes, thank you, that works!

 

[TheodorosG_3CX]

Glad to know this is resolved.