Solved I'm demo'ing a 3CX system hosted by 3CX and I'm locked out

[JimNX]

I'm a brand new reseller that just registered my fist "customer" (demo account) and while I was working with it, I got locked out. When I try to log in, I get the "too many attempts, contact administrator" message. I'm the administrator. When I log into the instance manager or even my reseller account, neither of them have any way to unlock or reset the account.

I searched around for answers and the two most common are
- try from another IP address.
- wait 24 hours.

I tried logging in from other IP address (Teamviewer to other computers) but I get the same error from them. I know the password -- it works to log into the instance manager, just not the PBX management console. Some other solutions involved SSH'ing into the server, but this is a 3CX hosted account and I can't find any info on doing that.

Do I really have to wait 24 hours? I was hoping to have this ready for a demonstration on Monday. Any ideas?

 

[Evolute IT]

You are trying to use your Customer Portal credentials for the 3CX PBX. That won't work. The PBX gets a unique random password when deployed. Check your emails by 3CX, one of them should have it.

Otherwise, you'll lock yourself out continuously.

 

[JimNX]

I tried those credentials too, also from different IP addresses, and I get the same thing. I supposed I changed that password and now can't remember. Assuming the password is now something I don't know or can't remember, how do I reset it of I can't get in? There is no "forgot password" link.

 

[Evolute IT]

You will need to get the instance deleted and spin up a new one, and this time take care of the password.

 

[JimNX]

Live and learn, I suppose. Thank you.

 

[NikosT_3CX]

@JimNX as I can see you have1 PBX hosted by 3cx, so I have sent the " Forgot Password " to the admin 's email.