"In-House" Call Flow

[Drain Bamaged]

As COVID restrictions are relaxed we've now got staff working both in the office and at home with 3CX.

If a client comes in and needs to talk to someone face-to-face, our counter staff will call back into the office to get someone to serve the client. However, who is in the office varies day to day. If the counter staff dial the queue, the person who answers could be miles away.

Is there anyway for 3CX to differentiate if a staff member is logged in at the office or remote? If so, counter staff can call a queue or ring group to contact someone physically in the office only.

Thanks.

 

[NicholasP_3CX]

No, there is no way to differentiate their location, but you could create a different queue specifically for this purpose, which would allow the people who are in the office to explicitly log in to this queue, and have the front office staff dial this specific queue.