sonnyh1 SOHO User Joined Jan 18, 2023 Messages 112 Reaction score 16 Dec 14, 2025 #1 Hello, I have several trunks that, right now, rout to an IVR, than a call queue. I would like to have certain inbound calls bypass the IVR and go directly to the queue. Any suggestions? Thank you
Hello, I have several trunks that, right now, rout to an IVR, than a call queue. I would like to have certain inbound calls bypass the IVR and go directly to the queue. Any suggestions? Thank you
KyriacosS_3CX Staff member Joined May 8, 2025 Messages 2,125 Reaction score 1,599 Dec 15, 2025 #2 What distinguishes these calls? Time, caller ID, dial ID?
sonnyh1 SOHO User Joined Jan 18, 2023 Messages 112 Reaction score 16 Dec 15, 2025 #3 CID I should have put that in the initial message
KyriacosS_3CX Staff member Joined May 8, 2025 Messages 2,125 Reaction score 1,599 Dec 15, 2025 #4 Admin -> Advanced -> CID Rules
sonnyh1 SOHO User Joined Jan 18, 2023 Messages 112 Reaction score 16 Dec 15, 2025 #5 Thank you, That works Reactions: KyriacosS_3CX