Inbound Call Routing to Bypass IVR

sonnyh1

SOHO User
Joined
Jan 18, 2023
Messages
112
Reaction score
16
Hello,
I have several trunks that, right now, rout to an IVR, than a call queue.
I would like to have certain inbound calls bypass the IVR and go directly to the queue.
Any suggestions?
Thank you
 
What distinguishes these calls? Time, caller ID, dial ID?
 
CID
I should have put that in the initial message
 
Admin -> Advanced -> CID Rules

1765804292698.png
 
Thank you,
That works
 
  • Like
Reactions: KyriacosS_3CX

Members Online Now

Forum statistics

Threads
111,832
Messages
589,286
Members
164,662
Latest member
DejanMDS