Inbound Call Routing to Bypass IVR

sonnyh1

SOHO User
Joined
Jan 18, 2023
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Hello,
I have several trunks that, right now, rout to an IVR, than a call queue.
I would like to have certain inbound calls bypass the IVR and go directly to the queue.
Any suggestions?
Thank you
 
What distinguishes these calls? Time, caller ID, dial ID?
 
CID
I should have put that in the initial message
 
Admin -> Advanced -> CID Rules

1765804292698.png
 
Thank you,
That works
 
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