Inbound calls going to Destination "s"?

[RustBoy]

I have a single caller that us unable to reach us by phone. When I look at our phone logs I see the call attempts from the customer. His calls are all going to destination "s".

What does this mean and how can I fix this issue?

 

[SHAZBOT]

Do the asterisk logs show anything?

Note the caller's ID and make sure you have an inbound route that would match your caller's info. Also make sure it's pointing to a valid destination (IVR, queue, trunk, extension, ring group, etc.).

 

[RustBoy]

Do the asterisk logs show anything?

Note the caller's ID and make sure you have an inbound route that would match your caller's info. Also make sure it's pointing to a valid destination (IVR, queue, trunk, extension, ring group, etc.).

I am not sure how to view the logs that you are referring to.

There is nothing special/unusual about the caller's ID that I can identify that would make it route differently than all of the other calls.

What is destination 's'?

 

[danardf]

s is displayed when it strats by s into the dialplan.

For example.

[dialpllan]
exten => s,1,Noop(my dial)
exten => s,n,...Etc

You could make a trace of your call and check each step of this call.
For you, it could be an announcement i guess or else.

Jut an idea like that.

The most important to know, this call had been responded or not?