Inbound Rules Import

[David.Shoebridge]

I have a customer with about 4000 CID rules that route calls based on CID to their correct agent. Each agent might have 200-300 CID rules that route to them. The issue I am running into is when an agent leaves their rules need to be moved over to a different agent. Making these changes in a CSV file takes a matter of seconds, but the import fails each time due to the number already being in the system. So my question is how do I simply do a mass edit of just the destination of a CID rule?

 

[CentrexJ]

I would use the search function in the inbound rules to filter to the old agent and mass delete the entries. Then adjust import file and import that agents rules.