Incoming Caller ID Manipulation on Yealink Phones

[ianandrews]

I have two companies, each with a DID and IVR, the IVRs for both, route calls to the same queues, but the users need to see what company is being called so they can answer the phone with either company A or company B, can someone provide me with some guidance on how to retain the name of the IVR on calls passed to the Yealink phones?

 

[bitn2]

Why not two qeues with the names of the company?

 

[ianandrews]

Why not two qeues with the names of the company?

Thanks for getting back to me, i did think of this as being a workaround but they share 5 queues and i wanted to try and keep queue logging in and out as straight forward as possible.

 

[bitn2]

There is no way to see where the call is coming from with only one qeue.

 

[VoIPTools]

I believe you can prepend the DID name to the caller ID? You certainly could in 3CX V18. The process appears to be far more complicated in v20.

1. Go to System > Phonebook > Options