Incoming Caller ID Names

[zkratochwill]

Hello,

I am having some issues setting up incoming caller ID with a local SIP trunk provider. Everything is working besides caller ID. All incoming calls only display the number, and not the name. Provider is passing along the name and I've confirmed this in the activity logs. SIP trunk caller ID settings are as follows:

From : Display Name = "CallerName"....
Remote Party Id - Calling Party : Display Name = Default
P-Asserted Identity : Display Name = Default


Logs on incoming call show the following:

From: "EXAMPLE NAME"<sip:[email protected];user=phone>

Remote-Party-ID: "EXAMPLE NAME"<sip:[email protected];user=phone>;party=calling;id-type=subscriber;privacy=off;screen=yes

and 3cx reports this:

caller_name = '1111111111'
sip_displayname = '1111111111'
public_push_callername = '1111111111'

(numbers and IPs generalized obviously)

Any help with troubleshooting this would be appreciated.

 

[Saky]

Hi,

Try: from your Trunk's config go to Options and expand Caller ID Control. Do take a backup before doing any changes here though. This settings can affect both Incoming and Outgoing calls and you might need to do a few changes before you get them exactly compatible with you Trunk provider.



Thanks,
Kyriacos