Incoming calls are starting to not work on Android phones

[pukkainc]

Hello!

Our Android users are starting to report that their mobile phone does not receive incoming calls. This started Wednesday and have trickled in since. I see from other posts that there have been some recent issues with the Android app, but didn't see a resolution for this particular issue.

App version is current: 16.7.5.105
PBX version is 16.0.1078, which I plan to update this weekend to 16.0.8.9.
One particular user had a Samsung Galaxy S20, Android version 11.

Weird thing is, I have an Android and my phone rings fine. Problem started for the first user in the middle of the day, and other users worked but then stopped working at random times after.

Thanks,
Matt

 

[Vali_3CX]

@pukkainc
Can you try version 16.7.6 from Google Play Store and let us know how it works? We just uploaded it.
Thanks!

 

[pukkainc]

@pukkainc
Can you try version 16.7.6 from Google Play Store and let us know how it works? We just uploaded it.
Thanks!

We are on 16.7.6.105. Google Play does not show an update available.

 

[pukkainc]

After updating the PBX to 16.0.8.9 this weekend, the problem seems to have resolved itself.