incoming calls get busy signal. caller id not displaying correctly

[Louie Arbs]

good afternoon! ive got a couple issues that have me scratching me head. Im onsite at a client troubleshooting their system.

The caller ID is displaying as the authentication ID. I cant seem to figure out where it is pulling the authentication ID. We had it correct at one point, before we had to rebuild the configuration due to restoring from an old restore point. The flowroute information should be fine as it hasnt changed.

while troubleshooting that and changing some caller id settings, incoming calls started to immediately get a busy signal. outgoing calls are fine. I reverted to last Friday's backup and that did not correct the issue.

 

[YiannisH_3CX]

Hello @Louie Arbs

Make sure that you have Flowroute setup with the with the 3CX provided template and you should have the correct settings. If any settings were changed i would recommend rebuilding the trunk and start troubleshooting using the default settings.