We have a client using *990/991/992 to switch the office hour now. They had a weird issue. There will be 2 or 3 calls every morning going to the After hour IVR then Voicemail of 100 and then ring ext 100. For example, in following image, 803 is afterhour IVR, and it will connect to voicemail of 100. However, two calls ring ext 100 after going to the voicemail. It's not always happen.
We have checked IVR settings, no override, no DID connected to 100. Just very confusing on this. Is it because V18 is no in use anymore so will be many bugs on V18?
We have checked IVR settings, no override, no DID connected to 100. Just very confusing on this. Is it because V18 is no in use anymore so will be many bugs on V18?
