Incoming calls no longer display trunk name

[MPFJ]

We have 2 trunk numbers so it's really useful to see which number has been called (so we can answer accordingly)
Before November, incoming calls would show up on the call log (and on our phones, etc) as <Ring Group>:<Trunk Name>:<Call Name>:<Caller Number>



Now, for some reason, the "Trunk Name" is missing - we only get <Ring Group>:<Call Name>:<Caller Number>



Everything else seems to work, just the missing trunk name.
Can anyone shed any light on what might have changed?

I did spot the following in the verbose logs (xxxxxx replace the real number):-

13/01/2026 15:36:04.920 : L:22.1[Line:10000<<+447834xxxxxx{}]: Inbound DID: '441653xxxxxx'; Phonebook Name: ''

Do our trunks need to now have an entry in the phonebook? Or is that a red herring?

Cheers
Mark J.

 

[MPFJ]

Okay, so I've "fixed" the problem by adding a named ring group per DID.
Seems to work fine... so maybe it was working by pure chance before.