Solved Incoming calls - user busy, outgoing calls OK.

[JamesRae]

Hi,
Forgive me, I am new to all of this! I have recently setup what I believe is the free cloud based PBX, and purchased a SIP trunk and DID from Fuse2.
I have followed the fuse2 configuration guide as best I can. I can currently make internal calls between extensions, and I can dial out upon which the caller ID shows the DID as expected.
What I do not seem to be able to work out is why whenever I try to dial in I get a 'User Busy' notification. I have tried adjusting the call routing to various options but this doesn't seem to have an effect. I can't find any log within admin portal to give me an idea of how these are being handled.
Please help!

James

 

[AndreasPo_3CX]

HI @JamesRae

This might be the case if the DID has not been assigned to a destination (ext, queue, IVR, ring group).
Check if this is the case and assign the DID to a destination and try again.

 

[JamesRae]

Hi @AndreasPo_3CX

I have just tried assigning the DID to a single user, and then to a ring group with all the users and get the same effect. I can call out but both configurations result in user busy when dialling in.

I don't see any evidence of calls coming in from the Call log in reports, to in the Event Log section.

 

[AndreasPo_3CX]

It might be the case that the calls are not actually reaching the 3CX server.
I would suggest that you contact the provider to check it from their side as well.

 

[JamesRae]

Thanks @AndreasPo_3CX , I have contacted fuse2 to see if they can see what is happening on their end. I will report back with any information gained.

 

[JamesRae]

Just to close this out, it has been resolved by the SIP trunk supplier and now all working for incoming and outgoing.

@AndreasPo_3CX thank you for your help.