Solved Incorrect link for Android client in email from 3CX V15.5 sp2 beta

[sip.bg]

There is something wrong with the email sent by 3CX V15.5 sp2 beta: Clicking on the link provided for downloading 3CX client for Android results in error after provisioning: Incompatible version of the client.

 

[Marios Neophytou]

Hello,

What version of 3CXPhone for Android are you currently running ?

Thank you

 

[sip.bg]

Hello,

What version of 3CXPhone for Android are you currently running ?

Thank you

I'm awaiting answer from the customer.
For me the link is loading a beta version -- 15.5.146, as I've subscribed for beta, but for him -- obviously another version.

 

[sip.bg]

The link provided into email is probably still for version 14: https://play.google.com/store/apps/details?id=com.tcx.sipphone14
That happens on a pretty new Android phone without 3CX client installed up to now.

 

[Marios Neophytou]

Hello,

Can you ask your customer if he touched the User-Agent on the PBX parameters?

Thank you

 

[sip.bg]

No, I don't think so (he is just an user).
I've upgraded the PBX from v14 few days ago.

These are the user agent settings, I think they are default ones:

 

[sip.bg]

Hello,

What version of 3CXPhone for Android are you currently running ?

Thank you

The customer replied that installed version is 15.1.90 -- the one from Google Play (following the link from email).

 

[Marios Neophytou]

Hello,

Uninstall/Install the app and try again please

Thank you

 

[sip.bg]

The new client 15.5.157 works normally.
Waiting for SP3 hoping other issues to be solved.

 

[Marios Neophytou]

Hello @sip.bg,

Glad to hear that.

Thank you