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- Jul 8, 2020
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Can the level of detail for the "Reason" field in the Call Report capture and include which button was selected in a Digital Assistant?
Alternatively, we have to create and manage multiple queues to determine the reason the individual selected a specific option.
Or is this something that can be captured through Call Flow designer?
Thanks
Alternatively, we have to create and manage multiple queues to determine the reason the individual selected a specific option.
Or is this something that can be captured through Call Flow designer?
Thanks