Solved inexplicable call forward

[Thomas Six]

Our customer often complains that during an internal call, suddenly the call is transferred to someone else. I've downloaded the blrec file, see below. User 204 calls to 201 and at 14:10:48 204 it is transferred to 223. In the blrec file I see TransferCall request, so I think user 201 transferred the call. But he claims not. They are all using the pwa client and 3cx V18. Can something else cause this issue or did the user transferred the call?

 

[Lee Cramman]

A rogue user with too many rights and a propensity for right clicking?

 

[Alphabetic]

Is that log a verbose?

 

[Charles_3CX]

Another user can transfer a call from the panel if the user has the right to do so.

Check the management console log found within the Support info in the Logs folder. If this is what you used to access the logs, search for an entry _DAC([118 RequestTransferCall]) ...... From XXX

 

[Thomas Six]

Thanks Lee and Charles for the help. That was the issue. Another had rights to see group calls and transfer. REmoved the rights to see group calls.