Information on the 3CX build 312 Queue Recall feature

[Matthieu37]

Hello,

I'm starting this discussion to ask for your help in managing the callback function. After several research, I have no visibility on the implementation of this function and the scenario during the external call.

I have this feature active at a customer site, but it's impossible to know how it works. The tests carried out leave me in the dark.

Existing : Activation of the "Activate callback" function in the "Advanced" section of a queue. During the call, I get a directive telling me to click on 0 if I want to be called back and then nothing (no more directives). After hanging up, no call back.

Thank you in advance. Any information is welcome.

 

[SweetAction]

Q callback is #2, not 0.

Then you should get a message saying "You have requested a callback to the following number..."

The prompt to press 2 would be something you record and use in the Music on Hold or Intro greeting.

If 2 doesn't trigger the prompt, make sure you update your prompt set (Settings -> System Prompts -> Updates)

 

[Matthieu37]

Thank you for your reply. I had initially put choice 2 but I had no message following this choice.

I'll check the configuration.